This is our most comprehensive service. By opting for this package, ONEQON becomes fully responsible for a properly performing IT environment through a combination of proactive monitoring, periodic checks and scheduled maintenance. We fulfil the role of IT manager, without you actually employing one. Additionally this allows you to focus on your core business rather than ensuring sure your servers are up and running.
You want problems and/or queries from users to be resolved swiftly and professionally, both remotely and on-site. We can assist you swiftly when an issue develops because of our vocation, expertise, and experience. We guarantee a timely resolution to any issue or problem, as well as suggestions on how to improve efficiency.
We can ensure the security, availability, and scalability of your network by setting up our IT network management as a service.
We proactively monitor your IT environment 24/7. In the event of a problem, it is rectified (in consultation with you). In addition, ONEQON can relieve you from the burden of software updates, such as virus scanners and other system software. The service is available for a fixed monthly fee.
This is the most basic form of support. As part of an SLA between you and Oneqon, it is agreed within which time you can expect a response or solution to your problem. In the event of breakdowns or changes, you can call our service desk. This can be typified as response service with all hours invoiced on the basis of actual costs.
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