Experts will come directly to your location / data center to diagnose and repair anything that has a power button with our onsite break / fix program.
Our tailored Service Level Agreements (SLAs) are designed to suit all business requirements. Not only can we dispatch a trained hardware break fix engineer within 4 hours across the world, we have over 40 secure stocking locations throughout EMEA.
Our Service Team can dispatch a replacement part to a site within 4 hours in most major cities around the globe.
We understand that every requirement is different and with this in mind, we can adapt our services to include labour only support and in some cases a parts only solution.
Whilst many companies are now opting to store their data within a cloud environment, we understand that legacy equipment is still very much widespread across the IT infrastructure landscape. Typically, the older the equipment is, the more expensive it is to support using the manufacturer’s OEM warranty support and in some cases, the cost of ongoing support services from the manufacturer is more expensive than buying new equipment. That is where our managed third party break fix IT support gives the security and option of continuous support for a fraction of the cost.
Break fix meaning – when it is broken, we guarantee we will fix it!